Customer Feedback for MerchMo

Knowledge Base

  1. TWLOHA Free Shipping Questions 

    1. When does the free shipping promo end?
    2. Where do I enter my promo code?
    3. Will the free shipping promo code apply to International orders?
  2. General Questions 

    1. I don't have a credit card, is there another way I can order?
    2. I don't recognize this charge by MerchMo, who are you?
    3. I ordered the wrong merch, what should I do?
    4. I'm trying to order with a Gift Card and it's not working, what should I do?
    5. Last Call Ball Merch/Refund
  3. Order Help 

    1. I accidentally ordered an extra item, how do I get rid of it?
    2. I need to change an item in my order, how do I do that?
    3. If I place an order for a Membership combo, can I use the free shipping promo?
    4. The item in my shopping cart has an N/A next to it. What does that mean?
    5. What is my security code?
  4. Shipping Questions 

    1. How much does International shipping cost?
    2. I ordered with USPS International shipping, how long will my order take to reach me?
    3. I ordered with USPS Priority shipping, how long will my order take to reach me?
    4. If order with FedEx, when will my order arrive?
  5. Back Order Questions 

    1. I ordered a back ordered item as well as an in stock item. Will I have to wait for the back ordered item to be available before receiving the in stock items in my order?
    2. I want to order an item, but it is listed as back order only. What does that mean?
  6. All articles 

    1. I accidentally ordered an extra item, how do I get rid of it?
    2. I don't have a credit card, is there another way I can order?
    3. I ordered a back ordered item as well as an in stock item. Will I have to wait for the back ordered item to be available before receiving the in stock items in my order?
    4. When does the free shipping promo end?
    5. Washington Meet and Greet Important Info
    25 articles 

Feedback and Knowledge Base